Technology that works for your business
From fixing what's broken to building what's next — we help small businesses get clear on their tech needs and actually move forward. No jargon, no runaround.
What clients say after their first call
“Finally someone who explained it in a way I actually understood.”
— Sarah M., Retail shop owner
Before the consult
Our guided assessment helps you articulate exactly what's frustrating you — so we can skip straight to solutions.
What we do
Four ways we help your business
Each service is designed around one principle: your technology should be an asset, not a source of stress.
Whether your computer won't start, your printer has gone rogue, or something mysterious is slowing everything down — we get to the actual root cause and fix it properly.
What's included
- ▸Remote and on-site support
- ▸Hardware troubleshooting and repair
- ▸Software installation and configuration
- ▸Virus and malware removal
- ▸Data backup and recovery
- ▸Network setup and troubleshooting
The process
From confused to confident
Most of our clients come in unsure exactly what they need. That's exactly why we built the process this way.
Take the free assessment
Answer a few questions about your business, frustrations, and goals. Takes under 5 minutes. No signup required.
You'll get a plain-language summary of what you need.
Book a free 30-minute consult
Share your brief with us beforehand. We come prepared with real recommendations — not a sales pitch.
We listen first. Every call starts with understanding your situation.
Get a clear proposal
You'll receive a straightforward scope of work with transparent pricing. No hidden fees, no surprise add-ons.
You decide what to move forward with. No pressure.
We get to work
We handle the technical side. You stay informed with regular plain-language updates — not technical jargon.
Most projects have a primary point of contact and a defined timeline.
Free tool
What does your business actually need?
Answer a few quick questions and we'll generate a clear summary you can bring to your first conversation with us. No signup, about 5 minutes.
What kind of business do you run?
This helps us picture how you work day to day.
Who we are
A nerd who knows how to talk to people
ThatNerdKnows started from a simple observation: small business owners are capable, smart people who keep getting handed confusing technology and then blamed when things don't work.
We started this company to bridge that gap — to be the trusted technologist in the room who explains things clearly, does the work reliably, and makes technology a competitive advantage rather than a daily headache.
Plain language, always
We don't hide behind jargon. Every explanation, proposal, and update is written so a non-technical person can understand exactly what's happening and why.
We respect your time
We respond to support requests within 4 hours. We show up on time. We don't drag out projects or pad scope.
We give honest advice
If you don't need something, we'll tell you. We'd rather lose a sale than steer you toward something that wastes your money.
Small businesses are our people
We work exclusively with small businesses because they're underserved by big IT firms and overcharged by everyone else. That's our niche — on purpose.
Client stories
What happens after the first call
Before working with ThatNerdKnows, I just kept putting off tech decisions because I didn't understand my options. After one call, I had a clear plan and budget. That alone was worth it.
Marcus T.
Owner, Apex Plumbing & Heating
Service
Tech Consulting
Result
Saved $4,200/year on software costs
From the same cohort of clients:
9 in 10 get actionable recommendations in the first call
Average project completes within the quoted timeline
Most clients refer at least one other business
Book a consult
Let's talk about what's not working
The first conversation is free and pressure-free. You talk, we listen, and by the end you'll have at least one concrete thing you can act on — whether you work with us or not.
30 minutes, via phone or video
We come prepared if you share your brief first
Flexible scheduling, including evenings and weekends
What to expect
Context
We learn about your business and what's not working
Diagnosis
We ask specific questions and share our initial read
Next steps
You leave with at least one concrete recommendation
“I wasn't even sure I needed IT support. By minute 10 it was clear what my real problem was — and it wasn't what I thought.”
— David R., Restaurant owner