Managed IT Services
IT that just works — without an IT department
Most small businesses only think about IT when something breaks. Managed IT flips that around: we quietly look after your computers, security, backups, and email in the background — catching problems before they stop your day, and giving you someone to call when you need one.
It's like having an IT department without the cost of hiring one. One predictable monthly fee, no surprise bills, and technology you can finally stop worrying about.
What's included
- Proactive monitoring — we spot issues before you do
- Unlimited help desk — call or email, no per-ticket charges
- Security, antivirus & patching kept up to date
- Automatic backups, checked and tested
- Microsoft 365 & email management
- Network and Wi-Fi looked after
- Plain-English tech advice whenever you need it
Good for
Small businesses and practices across Seattle & the Puget Sound that rely on their tech every day and want it handled — without hiring in-house IT.
Not sure if this is what you need? The free assessment will point you the right way.
Take the free assessmentManaged IT vs. calling someone when it breaks
The old way is “break-fix”: something goes wrong, you scramble to find help, and you pay by the hour to put out the fire. It works, but you only ever hear from IT on your worst days.
Managed IT is the opposite. We watch your systems, apply the updates, run the backups, and handle the security — so most fires never start. You get a flat monthly fee instead of surprise bills, and a partner who already knows your setup when you do need to call.
What we look after for you
A managed plan means the everyday IT worries are simply handled. Every month we take care of:
- Monitoring your computers and network so we catch trouble early
- An unlimited help desk — real people who remember your business
- Security, antivirus, and updates, kept current without you lifting a finger
- Backups that are actually running and actually tested
- Microsoft 365, email, and new-user setup as your team changes
- Honest advice on what to upgrade, what to keep, and what to skip
Managed IT for the Seattle area
We're based in Renton and provide managed IT to small businesses across Seattle and the greater Puget Sound — remotely for the day-to-day, and on-site when something needs hands on it. Local means we can actually show up, and that we understand the businesses we look after.
Not sure managed IT is right for you? We'll be honest. If you only need occasional help, our regular IT support is a better fit — and we'll say so.
Common questions
What does “managed IT services” actually mean?
It means we proactively look after your technology for a set monthly fee — monitoring, security, updates, backups, and support — instead of only fixing things after they break. You get predictable costs and far fewer problems, and you always have someone to call.
How is this different from your regular IT support?
Our IT support is there when you need a problem solved — one-off, no contract. Managed IT is ongoing: we prevent many of those problems in the first place and handle the upkeep for you. Smaller or occasional needs suit break-fix support; if you rely on your tech daily, managed IT usually costs less in the long run.
Do you provide managed IT in Seattle?
Yes. We're Renton-based and provide managed IT services across Seattle and the greater Puget Sound area — remotely for most things, and on-site when it matters.
How much do managed IT services cost?
It's a flat monthly fee based on the size of your business and what you need covered — and we'll agree on it up front, with no surprise bills. We'll happily walk you through a simple quote and tell you honestly whether managed IT or one-off support makes more sense for you.
What clients say
“…the reason my practice has been at capacity for years.”
“A savior at crucial times for me, and my company.”
Other ways we help
IT Support
Reliable help when your tech misbehaves — and someone to call when something breaks.
Website Design
A fast, clear website that brings in customers and makes a great first impression.
SEO & Local SEO
Show up when people near you search — on Google and in the map results — so the right local customers find you first.
Website Management
Ongoing updates, backups, and security so your site never breaks or goes stale.
Tech Consulting
Honest, specific advice on the tools and decisions that are slowing you down.
Book a consult
Let's talk about what's not working
The first conversation is free and pressure-free. You talk, we listen, and by the end you'll have at least one concrete thing you can act on — whether you work with us or not.
30 minutes, via phone or video
We come prepared if you share your brief first
Flexible scheduling, including evenings and weekends
What to expect
Context
We learn about your business and what's not working
Diagnosis
We ask specific questions and share our initial read
Next steps
You leave with at least one concrete recommendation
“James created something that I have no doubt is the reason my practice has been at capacity for years.”
— Donovan Bigelow, LMHC